Our Team

Our management team is housed in our corporate office located in Atlanta and is made up of a talented group of professionals, each with a deep level of expertise in the area of the company in which they serve. CSOA’s corporate office team includes the following individuals:

 

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Penny Morriss
President & Owner
Penny Morriss started her career in Dallas working for Henry S. Miller Company. She then got her real estate and brokers licenses and sold residential real estate in Dallas. In 1988, she moved to Atlanta without a job and began her career working for Prentiss Properties as Atlanta’s first corporate Concierge for Midtown’s One Atlantic Center. From 1994 to 1997, Penny worked for the Washington D.C. based Intercontinental Concierge Corporation as the general manager for their Atlanta office. In 1997, she established Concierge Services of Atlanta, Inc. to provide much-needed specialized services to Class A office buildings. She has now expanded CSOA’s services to include the luxury residential market, upscale retail developments, an Entertainment Division and an Event Planning Division. By following her own advice of “no risk, no reward,” Penny has grown CSOA into a thriving business that employs over 80 people and serves more than 40 properties. A native Texan, Penny graduated from Southern Methodist University with a B.B.A. and a concentration is Real Estate. After living in Atlanta for more than 27 years, she is recognized as a highly respected business leader and an authority on all things Atlanta. She is currently a member of the Real Estate Group of Atlanta where she served on the Board for many years. She also graduated from the Buckhead Business Association and Midtown Business Association Leadership classes. Penny maintains real estate brokers license in the state of Georgia.

 


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Lendy Fedors
Vice President, General Manager
Lendy Fedors joined CSOA in 2004 as the General Manager for the corporate division. She brought with her an extensive amount of experience in Business Development, Customer Service and National Accounts Management in the commercial real estate industry including senior positions with Rite Way Service and Dupont Flooring Systems. She was instrumental in building out the residential division of CSOA in 2005 and in 2008 was promoted to the role of Vice President/General Manager. In her current role, Lendy is in charge of Business Development and Operations for the corporate, residential and retail divisions. She also handles the fiduciary responsibilities of the company and manages our existing client relationships. Lendy is a native of Nashville, TN and graduated from the University of Tennessee Knoxville with a Bachelor of Science Degree in Business Administration with a major in Marketing. She is a graduate of the Commercial Real Estate Women (CREW) Leadership program and is an active member of CREW. Formerly, she was on the Board of International Facilities Managers Association (IFMA).

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Monica Hurley
Director of Ticket Services
Monica Hurley Joined CSOA in 2005 with more than 20 years of experience in the hospitality and event planning industry in Atlanta. Prior to joining CSOA, she worked in various service-oriented roles at Turner Broadcasting Systems, Manning, Selvage & Lee, PR, Marriott Marquis Atlanta, Ritz Carlton Atlanta, One Ninety One Club in Atlanta, The Atlanta Committee for the Olympic Games and the Atlanta Paralympic Games. After serving as a corporate Concierge with CSOA for six years in different commercial properties, she was promoted to Ticket Coordinator and then to her current role, Director of Ticket Services. In this role, Monica manages all relationships with venues, establishes new group sales relationships, selects shows and events sold by CSOA and manages inventory, sets pricing and discounts for all tickets purchased and manages all ticket operations (ordering, distributing and problem resolution). She also actively markets our ticket club to corporations around Atlanta. Monica is always “In the Know” about where to go and what to do in Atlanta, and prides herself on delivering exceptional experiences to all of her clients. She has long-standing relationships with all the venues and sporting teams in the city including The Fox Theatre, The Atlanta Symphony Orchestra, Chastain Park Amphitheatre, The Atlanta Braves, The Atlanta Falcons, The Atlanta Hawks and more. If you need a “hard-to-get” ticket, she is your “go-to girl.” Monica is an Atlanta native and graduated from Clark College with a degree in Fashion Merchandising.

 


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Stacey Davis
Director of Residential Operations

Stacey Davis first joined the CSOA family in 2005 as a Residential Concierge. In 2017, after working with the company off and on for almost 11 years she was promoted to Director of Residential Operations. Stacey brings a substantial amount of experience of more than 22 years in Management, Customer Service, Training, Team Development and Operational Efficiency.

As the Director of Residential Operations, Stacey manages the day to day activities of the Residential business, while also supervising, coaching, training and mentoring the Residential Account Supervisors/ Leads and their teams to enhance staff development and increase the efficiency of each of the individual teams as well as the organization. Stacey makes sure the Residential business is running as smoothly as it possibly can while meeting the expectations and needs of our clients. She is also implemental in interviewing and hiring all new residential concierges, and maintains relationships with residential Property Managers and HOA Boards.

 


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Lisa Whitlow
Director of Corporate Operations

Lisa Whitlow first joined CSOA in 2004 as a fulltime on-site Concierge in one of our commercial properties. In 2007, she was promoted to the role of Operations Manager on the residential side. In 2007, Lisa left CSOA to work as an Executive Assistant and Tenant Coordinator for Daniel Corporation. She then relocated to California where she served as an Office Manager for Cassidy Turley. In 2014, Lisa moved back to Atlanta to rejoin the CSOA family as the Retail Concierge Manager at the Shops at Buckhead.   She then took on the role of the Virtual Concierge for the corporate division, where she managed the concierge services remotely for seven different commercial properties located in Midtown, Buckhead and the Perimeter areas.

Lisa was promoted to the Director of Corporate Operation in 2016, and currently oversees the Corporate team and acts as the liaison between corporate team and property manager’s, tenants, and other staff. She assists with questions/issues, regarding the concierge responsibilities, general organization, ticketing, temps, reporting and makes property visits to assure that daily operation are going well. She guides the concierge with their individual development plans and goals to assist them to be successful and ways to continually promote our concierge services to their tenant base. Lisa is involved in reviewing the marketing plans, new and continuing training, vendor relations and anything that pertains to the corporate division.

 


Brooke Mullis
Virtual Concierge
Currently, Brooke serves as our Virtual Concierge, handling all corporate concierge services remotely for a number of different commercial properties located in Midtown, Buckhead and the Perimeter areas.  In her role as a Virtual Concierge, she assists with tenant events, promotes, sells and distributes tickets for sporting events, theater events and concerts, coordinates lobby shows, makes restaurant recommendations and reservations, handles catering requests and more.

 

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